Privacy Policy

Thank you for visiting Balance Health and Healing (“Company”) information and Internet web site (“Site”) located at the URL https://drmelissasmith.com. This Privacy Policy details certain policies implemented throughout Company governing Company use of personally identifiable information provided to Company via this Site.


Due to the Internet’s rapidly evolving nature, Company may need to update this Privacy Policy from time to time. If so, Company will post its updated Privacy Policy on our Site located at balancehealthandhealing.com/privacy-policy so you are always aware of what personally identifiable information we may collect and how we may use this information. Company encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site will be subject to the then-current Privacy Policy.


You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, to use certain services, we may require you to register for an account, or we may invite you to submit questions or comments or request information, participate in surveys, questionnaires or contests, subscribe to newsletters or participate in community forums. Due to the nature of some of these activities, we may ask that you complete and submit an online form with personally identifiable information such as your name, username, email address, contact information and credit card information.

We may use your personally identifiable information to deliver certain services, products or information you have requested, verify your authority to enter certain password protected areas of the Site, send you notices for products and/or services that you have used or that may be of interest to you, and improve the content and general administration of the Site.

If you are a registered user and post to any of the Site’s community forums, other registered users of this Site may view your username and may send you emails, but they will not be able to see your actual email address. We may use your personally identifiable information to send you advertisements and other promotional information regarding our products and services or the products and services of our third-party marketing partners and other communications related to the Site.

If you opt to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by the Company on this Website, we will automatically enroll you to receive our free email newsletter. If you do not wish to receive this newsletter, you can unsubscribe anytime. We include an “unsubscribe” link at the bottom of every email we send. If you ever have trouble unsubscribing, you can send an email to info@balancehealthandhealing.com requesting to unsubscribe from future emails.

We will maintain the information you send via e-mail in accordance with applicable federal law. In compliance with the CAN-SPAM Act, all e-mails sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Our emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at any time. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail. We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.


As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action. We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.

We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company. We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.


If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain that any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data. You have the right to seek restrictions on the processing of your data. You have the right to object to the processing of your data and the right to the portability of your data. To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation. We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.


Company recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. No personally identifiable information is collected by Company and Company services and Site are not intended for children under the age of 13. Company does not target its services or this Site to children under 13. Company does not knowingly collect personally identifiable information from children under the age of 13.


We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you. Cookies must be enabled for you to use certain areas of the Site.

Advertisements that appear on this Site are delivered to users by our advertising partners. Our advertising partners may download cookies to your computer. Doing this allows the advertising network to recognize your computer each time they send you an advertisement. In this way, they may compile information about where you, or others who are using your computer, saw their advertisements and determine which advertisements are clicked. This information allows an advertising network to deliver targeted advertisements that they believe will be of most interest to you. Company does not have access to or control of the cookies that may be placed by the third-party advertisers.


The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, External Web Sites (defined below) linked to, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use. We may share this aggregate information with third parties to assist them in targeting advertisements to appropriate audiences.


We may provide your personally identifiable information that we collect and the data generated by cookies to the vendors and service agencies that we may engage to assist us. For example, we may provide your personally identifiable information to an organization in order to complete a service (e.g., process your payment).

We will also disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority. We will not sell your personally identifiable information to any other company or organization except that we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Company participates or to a purchaser of all or substantially all of Company assets to which this Site relates.


The Site may provide links to other Web sites or resources over which Company does not have control (“External Web Sites”). Such links do not constitute an endorsement by Company of those External Web Sites. You acknowledge that Company is providing these links to you only as a convenience, and further agree that Company is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Company is not affiliated with Facebook.com


We may employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

The Company may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.


Company provides you with the ability to review, correct and delete any of the personally identifiable information that you have provided to us. If you wish to review or correct any information you have provided to us.

* You may access your account and review, correct and delete your personally identifiable information.

* Or you may contact us by email

Balance Health and Healing, LLC welcomes your questions or comments regarding the Privacy Policy:

Balance Health and Healing, LLC

1064 S North County Blvd Suite 460,

Pleasant Grove, UT 84062

Email Address: info@balancehealthandhealing.com

Effective as of April 15, 2020


Notice of Privacy Practices 

Balance Health & Healing LLC 




We understand that health information about you and your health care is personal. We are committed to protecting health information about you. We create a record of the care and services you receive from our Clinic. We need this record to provide you with quality care and to comply with certain legal requirements. 

This Notice applies to all of the records of your care generated by this health care practice. This Notice will tell you about the ways in which we may use and disclose health information about you. We also describe your rights to the health information we keep about you, and describe certain obligations we have regarding the use and disclosure of your health information. 


Treating all of your protected health information (PHI) we collect as private and confidential. 

Restricting access to your health information only to those staff who need to know your health information in order to provide and facilitate services to you. 

Only disclosing your health information that is necessary for an external service company to perform its function on our behalf, and the company has by contract agreed to protect and maintain the confidentiality of your health information. 

Maintaining physical, electronic, and procedural safeguards to comply with regulations and standards guarding your health information. 

Providing you this Notice of our duties and privacy practices with respect to health information. Following the terms of the Notice that is currently in effect. 


We will use and disclose health information about you for treatment, payment, and healthcare operations. For example: 

Treatment, Payment or Healthcare Operations. We may use and disclose your personal health information to carry out the health care providerʼs own treatment, payment, or health care operations. We may disclose PHI for our use in training or supervising health practitioners to help them improve their skills in group, joint, family, individual counseling or therapy, or medical treatment. We may also disclose your protected health information for the treatment activities of any relevant health care provider. Disclosures for treatment purposes are not limited to the minimum necessary standard. Because health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another. 

Your Authorization. In addition to our use of your health information for treatment, payment, or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice. 

To Your Family, Friends and Third Party Private Payers. We must disclose your health information to you, as described in the Patient Rights section of this Notice. We may disclose your health information to family, friends, or other persons that are involved in your care or the payment for your healthcare, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations. In the instance of couples or family therapy, We require mutual authorization of all parties in order to fulfill a request to release any records. This is designed to protect the confidentiality of all parties. 

Persons Involved in Care. We may use or disclose health information to notify, or assist in the notification of (including identifying or locating) a family member, your personal representative, or another person responsible for your care, of your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the personʼs involvement in your healthcare. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to access health information. 

Marketing Health-Related Services. We will not use your health information for marketing without a written authorization from you. 

Required by Law. We may use or disclose your health information when we are required to do so by law, including, but not limited to, court or administrative orders, subpoenas, discovery requests, or other lawful processes, although our preference is to obtain an Authorization from you before doing so. We may disclose information for law enforcement purposes, including reporting crimes occurring on our premises. For workers’ compensation purposes. Although our preference is to obtain an Authorization from you, we may provide your PHI in order to comply with workers’ compensation laws.


Public Health Activities. We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim or perpetrator of abuse neglect, or other crimes. We may disclose your health information to the extent necessary to avert a serious threat to the health or safety of you or others. 

Specialized Government Functions. We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose health information to a correctional institution or law enforcement official having lawful custody of health information of an inmate or patient under certain circumstances. 

Appointment Reminders and Services. We may use and disclose your PHI to contact you to remind you that you have an appointment with us. We may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that we offer. 

Research. Under certain limited circumstances, we may use and disclose health information about you for research purposes. All research projects, however, are subject to a special approval process through an appropriate Institutional Review Board (IRB). 

Selling Health Information. We will not sell your health information. 

YOUR RIGHTS REGARDING THE USE AND DISCLOSURE OF YOUR HEALTH INFORMATION You have the right to request all of the following: 

Access to Your Health Information. You have the right to request a copy of your health information. A nominal fee may be charged for providing copies. However, this right does not include the following types of records: psychotherapy notes; records compiled in reasonable anticipation of a court action or administrative action or proceeding; and health information whose release is prohibited by federal or state laws. Access to your records may also be limited if it is determined that by providing the information it could possibly be harmful to you or another person. If access is limited for this reason, you have a right to request a review of that decision. We will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and we may charge a reasonable, cost based fee for doing so. 

The Right to Amend or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that we amend the existing information or add the missing information. We may say “no” to your request, but we will tell you why in writing within 60 days of receiving your request. Amending a record does not mean that any portion of your health information will be deleted. 

The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask us not to use or disclose certain PHI for treatment, payment, or health care operations purposes. We are not required to agree to your request, and we may say “no” if we believe it would affect your health care.

The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full. 

The Right to Choose How We Send PHI to You. You have the right to ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address, and we will agree to all reasonable requests. 


We reserve the right to change the terms of this Notice, and such changes will apply to all information we have about you. The new Notice will be available upon request and on our website. You have the right get a paper copy of this Notice, and you have the right to get a copy of this Notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it. 


This notice went into effect on January 1, 2015 with the most recent revision effective March 1, 2023. Acknowledgment of Receipt of Privacy Notice 

Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), you have certain rights regarding the use and disclosure of your protected health information. By checking the box below, you are acknowledging that you have received a copy of HIPPA Notice of Privacy Practices.